Refund & Cancellation Policy

Effective October 2026 · Yugant Tech Private Limited ("BKI-Fuel")

1. Dealership fee

  1. The dealership fee is payable only after written approval of your application. Never pay before receiving the approval email with your payment link.
  2. Full refund: if your payment is received but we are unable to verify or onboard you (for example a territory conflict discovered after approval, or a duplicate payment), the full amount is refunded within 7–10 business days to the source account.
  3. Cancellation before issue: if you withdraw in writing before the Dealer Certificate is issued, the fee is refunded less ₹10,000 processing charges.
  4. After certificate issue: the fee is non-refundable, as onboarding, training allocation and territory blocking costs are incurred. Termination rights under the Dealership Agreement are unaffected.

2. Hardware (sensors, telematics units, accessories)

  1. DOA (dead on arrival): report within 7 days of delivery for free replacement.
  2. Warranty: 12 months manufacturer warranty on fuel level sensors and telematics units against manufacturing defects. Warranty excludes physical damage, tampering, and installation not performed per the BKI-Fuel installation manual.
  3. Custom-cut sensors: sensors cut/calibrated to a specific tank are customized goods and are not returnable unless defective.
  4. Unopened standard stock: dealers may return sellable unopened stock on termination at 85% of invoice value within 30 days, per the Dealership Agreement.

3. Platform subscriptions

  1. Monthly platform subscriptions can be cancelled any time; cancellation takes effect at the end of the paid billing cycle. No pro-rata refunds for part months.
  2. Annual subscriptions cancelled mid-term are refunded for full unused months, less a 10% processing charge.

4. Failed / duplicate transactions

If money is debited but the payment fails or is duplicated, the amount is auto-reversed by the payment gateway, typically within 5–7 business days. If not, write to us with the transaction reference and we will resolve it within 10 business days.

5. How to claim

Email info@bkifuel.in from your registered email with your application/dealer number and payment reference, or call +91 87897 37200. Approved refunds are made only to the original payment source.